Sales Support Executive

Key Responsibilities

Customer Support & Operation
-Assist the Sales Operation Assistance Manager in ensuring efficient sales operations and process improvements.
-Work closely with AMs and RSMs to coordinate and provide operational support for customer sales activities, including enquiries, delivery, claims, and other related requests.
-Coordinate with internal teams (e.g., Sales Admin, Quality, Marketing, and Logistics) to ensure smooth order processing, deliveries, and after-sales service.

Pricing & Quotation Management
-Prepare price proposals and quotations based on customer requirements.
-Maintain pricing records and ensure alignment with sales strategy and approval guidelines.

Sales Strategy & Promotion Management
-Support the execution, tracking and monitoring of sales strategies and promotional campaigns, ensuring alignment with business objectives.
-Gather and analyse sales data to identify trends, performance insights, and improvement areas.
-Prepare reports on promotional impact and provide feedback to the sales team.
-Coordinate across departments to ensure alignment with business objectives

Claims Management
-Collaborate with the Quality Assurance (QA) and Sales Administration teams to manage and resolve customer claims, ensuring smooth and efficient processing.
-Ensure that the claims management process meets both the company’s standards and the customer’s expectations.

Reporting & Tools
-Prepare and maintain detailed sales activity reports, providing insights into account performance and opportunities for growth (Quarterly Business Review, Pipeline Review, etc.)
-Support ad-hoc reporting and sales analysis to assist management in decision-making.
-Ensure accurate documentation and sharing of internal and external reports with relevant teams

Key Competencies

Customer-Focused Mindset
-Ability to understand client needs, build strong relationships, and provide solutions that maximize customer value.

Communication Skills
-Strong verbal and written communication abilities in English, with proficiency in additional languages (e.g., Mandarin, Japanese, etc.) considered an advantage.

Problem Solving
-Skilled at resolving customer issues efficiently, involving relevant internal departments when needed, while maintaining customer satisfaction.

Collaboration
-Ability to work effectively in a team, coordinating with internal departments like QA, Sales Admin, Marketing, and Product Development to deliver exceptional service.

Adaptability
-Ability to manage diverse tasks and adjust to changing customer needs and market dynamics.

Analytical Thinking
-Competent in analyzing sales data and trends to inform strategies and improve customer outcomes.

Requirements
-Education - Bachelor’s degree in Engineering / Business / Marketing, or any related field.

Experience
-1-2 years of working experience in a sales role, preferably within a customer-focused environment.
-Prior experience in account management or sales support roles is an advantage.
-Ability to converse and write in Mandarin Chinese will have an added advantage