Sales Support Executive

Sales Support (Based in Malaysia Penang-Batu Kawan)

Reporting to Inside Sales Manager, you shall be responsible for coordinating all sales activities and enquiries, interfacing with HQ personnel, representatives and distributors through a variety of duties.

You are expected to:

Rendering support to the Regional Sales Team, US Inside Sales Team for US customer orders, and SEA orders.

Maintain and expand existing business by nurturing and developing current accounts.

Interfacing with customers on quotation, sales terms, lead time, sales order and shipping schedule.

Follow up on quotes to close deals or identify reasons for lost orders.

Review and accept sales contracts, including managing changes and expediting requests.

Manage customer accounts receivables to ensure smooth order placement and delivery.

Process order entry or goods return.

Accurately input required information into the corporate database.

Raise sample requisition for customers.

Attend to customers’ queries, complaints, returns and feedback.

Generating and updating sales report/forecast and shipping schedule.

Requirements:

Bachelor’s degree or higher in any related field (Fresh graduate is encouraging to apply)

Strong written/oral communication skill in English is necessary.

Demonstrate strong organizational skill, attention to detail and effectively manage inquiries from initiation to successful resolution.

Ability to manage multiple priorities/tasks effectively and complete prioritized tasks efficiently.

Ability to work independently with verbal & written instructions, and perform under pressure.

Possess maturity, a good term player and good communication skill with the positive approach towards satisfying customers’ needs & requirements.

Indium Corporation is an Equal Opportunity/Affirmative Action and Minority/Female/Disability/Protected Veteran Employer. We provide a drug-free work environment and full benefits package.