Sea Logistics Operational Care Specialist

How you create impact
You are responsible to support our customers by providing helpful information, answering queries + resolving

complaints.

Utilizing your strong forwarding + market knowledge, you will provide front line support for customers to ensure customer satisfaction with our International Supply Chain (ISC) products, services + features.

What we would like you to bring
To qualify + enter customer orders into the operational execution process.

To drive customer engagement, satisfaction, retention + reactivation in close cooperation with the destinations + regional stakeholders.

To provide, document, follow-up on quotations + opportunities in line with the customer account strategy.

To ensure complete + correct customer contact data, service data + changes in KN systems while ensuring a best-in-class onboarding + high level of data quality + timeliness including setting up + consistently providing customer reporting.

To consistently perform purchase order + shipment qualification in line with working instructions to ensure full + complete handovers to the OCC, optimizing the customer experience.

To contribute as process owner on continuous improvements of processes + controls for lean processes focusing on cost effectiveness + productivity.

To document, resolve, analyze all complaints, then identify, share + eliminate root causes.

To ensure delivery of all financial targets + strategic objectives across International Supply Chain (ISC).