Senior Customer Service Executive - Bangsar

Job Responsibilities:
-Attend to customer sales inquiries promptly, providing effective and relevant solutions or alternatives to meet their requirements.
-Generate quotations, process purchase orders, and handle customer issues such as delivery delays, defective products, or pricing errors.
-Investigate and resolve product or service complaints by determining root causes, implementing corrective actions, and ensuring customer satisfaction through proper follow-up.
-Rectify discrepancies in part numbers, coordinate lead-time revisions with suppliers, and liaise with Sales, Shipping, and Accounts teams regarding order progress and receivable matters.
-Prepare RFQs and supplier POs, oversee inventory allocation, and track delivery timelines to ensure timely fulfilment.
-Inform stakeholders of any delivery delays or schedule changes, expedite supplier shipments, and maintain up-to-date records in internal systems.
-Address day-to-day operational issues and introduce preventive actions to enhance workflow continuity.
-Support continuous improvement initiatives in customer service and assist in mentoring or training new hires.
-Provide operational support during manpower shortages or unforeseen absences.
-Maintain precise data for KPI tracking and contribute actively to streamlining processes for greater operational efficiency.