Senior Dealer Operations Executive

Job Description:

Plan, develop, implement and improve operations process and guidelines to dealers.

Window person between dealer and GWM in terms of operations.

Ensure all dealers adhere to the operations process, guidelines and policies.

Monitor operations efficiency and productivity in terms of process, customer service, spare parts, technical and warranty.

Lead and guide dealer with the best practices and processes in order to meet the highest level of customer satisfaction.

Conduct audit and analyze dealer operations compliance for improvement action plans.

Prepare and conduct dealer operations meeting with dealer management on a monthly basis.

Develop improvement activity towards service efficiency & brand image for Aftersales.

Actively analyze current market situation and/or competitors’ activities, subsequently make effective proposal for action plans.

Conduct vendors/suppliers’ selection, proposal and evaluation for any Aftersales related activities.

Representative on new model launch for Aftersales by developing strategy, plan and assist on new model launch.

Prepare and analyze Aftersales dealers’ business performance report and propose area of improvement activities.



Requirements:

Candidate must possess at least Degree in Project/ Management/ Engineering or equivalent.

Required languages : English, Bahasa Malaysia, we are also seeking candidates proficient in Mandarin to better serve our Mandarin-speaking clients.

At least 4 year(s) of working experience in the related field is required for this position.

Preferably with working experience in automotive industry.

Excellent oral and written communication & negotiation skills.

Intermediate or advanced Microsoft Office skills.

Applicants must possess a valid driving license for regular travelling.

Applicants must be willing to work in Kuala Lumpur.

Full-time position.



Employee Benefits:

Annual Leave

Sick Leave

Maternity/Paternity Leave

Compensatory leave

Examination leave

Pilgrimage holidays

Transportation allowance

Meal allowance

Medical Insurance (cover spouse & child too)

Dental Insurance

Sick visit

Quarterly and yearly teambuilding activities

Annual commendation

Career Development