Senior E-commerce Executive

We are seeking a proactive and detail-oriented Senior E-Commerce Executive to manage and grow our online sales channels. You will be responsible for daily operations across various platforms—such as TikTok Shop, Shopee, Lazada, and other online marketplaces—ensuring a seamless customer experience while optimizing sales performance.
What is your role?
• Manage daily operations on e-commerce platforms (Shopee, TikTok, Lazada, and other online marketplaces).
• Conduct live streams on e-commerce platforms (Shopee Live, TikTok Live).
• Manage product listings (uploading, updating, and optimizing content such as titles, images, descriptions, pricing, etc.).
• Manage e-commerce sales, promotions, marketing, and social media activities (Shopee, TikTok, Lazada, etc.).
• Plan and execute online campaigns, such as promotions, vouchers, bundle deals, and flash sales.
• Analyse sales data and generate performance reports using Excel, Google Analytics, and other relevant tools.
• Regularly review and update product prices in line with pricing strategies and market trends.
• Monitor competitor activities and market trends to identify opportunities for product range expansion and improvement.
• Plan and execute platform-specific campaigns.
• Monitor store ratings and reviews.
• Resolve platform-related customer issues.
• Improve store performance metrics.
•Manage the planning and execution of campaigns on e-commerce platforms (Shopee, Lazada, TikTok, etc.), coordinating the customer journey from order placement to delivery.

Who We Are Looking For:
• Holders of a Diploma or Degree in Marketing, Business Administration, E-Commerce, or a related field.
• At least 2 years of experience in e-commerce operations, digital marketing, or related roles (experience in *live commerce* is an advantage).
• Solid knowledge of e-commerce platforms such as Shopee Seller Centre, Lazada Seller Centre, TikTok Shop, and other online marketplaces.
• Knowledge of basic editing (e.g., Canva, Photoshop) is an advantage.
• Proficiency in Excel/Google Sheets; familiarity with Shopee, Lazada & TikTok Seller Centres, Ads Manager, Meta Ads, and digital marketing tools is an advantage.
• Proactive, commercially minded, and capable of taking responsibility and managing tasks effectively in a fast-paced work environment.
• Ability to work independently and a sharp mind for generating ideas.