Senior Executive, Account Management - Terengganu Office

Assessment:

All applicants are invited to complete the assessment. Completing this assessment will allow you to distinguish yourself from other applicants. This would give all candidates an equal opportunity to shine.

Kindly copy and paste the link below into another tab to access the assessment: https://app.testgorilla.com/s/fzqsx03v

Job Purpose & Overview:

Foster strong relationships with employers and stakeholders, maximise levy utilisation, provide exceptional customer service, evaluate grant applications, offer strategic advisory services, and gain insights into training needs to support workforce development initiatives.

Key Accountabilities:

Account Management

Foster strong relationships with registered employers and stakeholders through regular engagement activities, maximising levy utilisation, promoting collaboration, and ensuring effective management of accounts to drive organisational success.

Track and analyse levy utilisation patterns and work with employers to maximise their use of available resources.

Customer Service and Industry Engagement

Plan and implement engagement activities aimed at providing exceptional customer service and information on HRD Corp service offerings within respective regions.

Facilitate smooth processes and effective communication to support employers' engagement with HRD Corp initiatives.

Grant Management

Evaluate and approve non-automated grant applications such as special requests and approvals, applications above LOA, and other schemes, ensuring accurate assessment and compliance with guidelines to facilitate efficient grant disbursement and support organisational objectives.

Ensure consistent, accurate, and timely approval of grant applications by meticulously analysing and evaluating them, contributing to efficient and transparent grant management processes.

Advisory Services

Provide strategic advisory services to stakeholders on HRD Corp Schemes, ensuring alignment with organisational goals, fostering increased participation in training initiatives, and promoting effective utilisation of resources to enhance workforce development.

Employers' Insights and Solutions

Develop a comprehensive understanding of the training landscape within assigned sectors, industries, and/or states.

Proactively engage with employers to gain insights into their training and development needs, identify challenges, and recommend innovative solutions to address stakeholders' evolving needs, thereby facilitating targeted resource allocation and effective support for workforce development initiatives.

Educational Qualification & Relevant Experience (skills & knowledge):

Degree in Business Management, Marketing, Accounting, Human Resources or any related fields.

Min 3 to 5 years of relevant working experience with exposure to government agencies, regulators, and SMEs.

Excellent communication and presentation skills, with the ability to convey complex information to diverse audiences.

Excellent communication skills with the ability to work effectively in cross-functional teams and manage stakeholder expectations.

Excellent in written communication and experience in preparing proposal papers.

Good analytical skills and experience with data management and reporting.

Proficiency in Microsoft Office Suite and relevant systems.

Strong communication, analytical, and problem-solving skills.

Demonstrated problem-solving abilities with a proactive approach.

Willing to work in Terengganu Office.

Kindly be advised that due to the high number of applications we receive, only candidates who have been shortlisted will receive notifications regarding the status of their applications. We sincerely appreciate your understanding and patience as we carefully review each application.