Senior IT Executive (Immediate starter)

Mission Food Equality Requirements

Prioritise customer experience by thinking and acting as a customer

Thrive in a fast-paced, ever-changing environment with minimal supervision

Multitask strategically with a hands-on, creative approach

Execute quickly, learn fast, and focus on results

Safeguard company information and always prioritise Lee’s interests

Key Responsibilities

Manage day-to-day IT administration and provide operational support across the organisation

Administer and maintain end-to-end systems and applications (ERP, Email, Office 365, etc.) aligned with business needs

Perform troubleshooting of hardware, software, servers, networks, and end-user devices

Lead project management: planning, scheduling, execution, and delivery of IT projects

Plan, organise, and guide team members; build a fully cross-trained, high-performing IT support team

Provide internal support for all business IT applications with a superior customer support experience

Respond promptly to incidents and requests, ensuring minimal downtime and maximum productivity

Analyse existing processes, propose improvements, and implement efficient, cost-effective solutions

Oversee business application security, governance, and compliance

Maintain comprehensive, up-to-date documentation, policies, and IT asset inventory

Manage software licenses to ensure full legal compliance

Engage with users to understand workflows and requirements; translate them into new IT initiatives

Co-lead the organization’s digital transformation roadmap together with a superior

Drive system enhancements, defect fixes, and UAT for new projects

Prepare and consolidate progress reports, dashboards, and presentations for management

Review internal business processes and identify automation/digitalisation opportunities

Coordinate meetings, logistics, and follow-ups on key action items

Provide after-hours and weekend on-call support (rotational)

Be willing to travel domestically and overseas when required

Perform ad-hoc tasks, projects, and duties as assigned by management

Job Requirements

Minimum Diploma/Degree in Computer Science, Information Technology, or related field

At least 3 - 4 years of hands-on experience in IT operations and project management

Preferred Mandarin Speaker to effectively communicate with Mandarin-speaking clients.

Minimum 2 years of experience with ERP systems (implementation/support is an advantage)

Strong user engagement, communication, and stakeholder management skills

Proven ability to work independently and collaboratively in a diverse, fast-moving environment

Excellent time management and organisational skills, consistently delivering KPIs and tasks on or ahead of schedule

Comfortable being contactable after work hours and on weekends when on-call

Willingness to travel outstation and overseas as needed

Passion for aligning with the Company’s Leadership Principles and protecting Lee’s interests at all times

If you are a proactive problem-solver who loves turning technology into real business impact and you believe good food should be accessible to everyone, come build the future with us at Lee’s.