Senior IT Executive

Duties & Responsibilities
-Supervise a junior IT team to perform 1st level IT support daily tasks.
-Track support requests & prepare weekly report.
-Installation, configuration, deployment, troubleshoot and support IT hardware & software.
-Respond to IT-related complaints and provide support to end-users.
-Manage IT security threats & escalate to 2nd level IT team for further action.
-Monitor Internet access & prevent abuse.
-Assist end-users to comply with IT standards.
-Manage Microsoft Office & Microsoft365 support.
-Manage system ID creation, deletion & reset.
-Manage IT Asset. Tracking assets and documentation.
-Participate in the development of IT projects.
-Update all technical documentation – work logs, operational manual, network documentation, system documentation and other technical documentation.
-Any other task that is assigned by the superior.
-Assist with WMS and POS systems troubleshoot.

Requirements
-Degree in Information technology, Computer Science / equivalent.
-Minimum 5 years of working experience in IT support and administration.
-Knowledge of Microsoft Windows, Microsoft 365, Computer Hardware and Network.
-Possess own transport and able to travel to site offices for support whenever necessary.
-Able to standby for after office hours or weekend duties whenever necessary.
-Good communication skills in English and Bahasa Malaysia (verbal and writing)