职位详情
国籍要求:马来西亚
职位描述
What You’ll Do:
Execute repeatable technical and operational tasks supporting advisory, CSM, and PM workstreams.
Prepare and deliver technical assessment reports, performance checks, and environment reviews.
Ensure process adherence across all assigned activities, maintaining accuracy, documentation quality, and compliance with defined standards.
Collaborate with field consultants to ensure deliverables meet SLA and quality requirements.
Create and maintain structured documentation, process guides, and knowledge articles.
Contribute to the onboarding and enablement of new Hub resources, promoting a culture of standardization and continuous improvement.
What You Need to Succeed:
3–6 years in consulting, implementation, or technical analysis roles with a strong process orientation and attention to detail.
Ability to work independently while collaborating effectively across distributed teams.
Experience in a SaaS, Professional Services, or Customer Success environment preferred.
Technical proficiency: Jira, Confluence, Salesforce, and Certinia (or equivalent PSA tools).
Strong written and spoken English communication skills.
Demonstrated ability to produce clear, accurate, and structured documentation.
Analytical mindset, ownership, and a continuous-improvement attitude.
Additional Skills That Set You Apart:
Sitecore Knowledge: Experience with Sitecore products and familiarity with the Sitecore ecosystem.
Proven ability working in headless/front-end architectures - using modern frameworks like React, Angular or Vue to consume APIs and deliver decoupled user interfaces
Strong experience with Microsoft .NET (C#, ASP.NET MVC/Core, ideally .NET Core/.NET 8+) for building, integrating and extending robust solutions.