Service Administrator

About Us

Airswift is the leading workforce solutions provider to the STEM industries. For over 40 years Airswift has been transforming lives through the provision of international workforce solutions to STEM industries. Today, we are an integrated team of over 900 employees across 37 countries, supporting over 8,000 contractors globally.

We are a people business – we transform lives through the world of work. We care about wellbeing, community engagement and our planet – we plant a tree for every person placed in a job globally! We have a passion for growth, including investing in the development of our people.

We support professionals looking for jobs with exceptional firms in the technology, construction, and engineering sectors.

Role Description

The Service Administrator plays a crucial role in supporting Service Consultants in Australia by managing the administration and onboarding process for contractors placed with clients. You will ensure all pre-start, during assignment, and post-assignment requirements are efficiently completed, helping to deliver a seamless experience for both clients and contractors.

Principle Accountabilities:

Coordinate and manage pre-start requirements, including booking medicals, police checks, and travel arrangements.

Prepare employment contracts and associated documents for contractors.

Work with Service Consultants to ensure that all contracts are extended before their end date.

Document and update any rate changes in the system.

Prepare end-of-assignment documentation when the contractor’s role concludes.

Collaborate with Service Consultants and the Service Manager to understand and fulfill the needs of clients and contractors.

Ensure timely completion of all tasks while maintaining a high level of accuracy and customer service.

Assist with internal and client-facing reporting requirements.

Support auditing processes to ensure compliance and accurate record-keeping.

Provide ongoing administrative support to the Service Consultants, ensuring smooth operational flow.

Maintain up-to-date records in the system, ensuring all data is accurate and timely.

Skills, Knowledge, and Experience:

Excellent customer service, communication, and relationship building skills.

Excellent Microsoft skills, in particular Word & Excel, and CRM experience.

Very organised, adept in time management and can demonstrate structure in thinking.

Ability to understand and deliver to business processes and needs.

Excellent attention to detail.

Flexible attitude and ability to multitask to service.

Ability to document and deliver complex business processes.

Able to work independently whilst managing competing priorities.

Applicants with previous experience in the recruitment industry will be held in high regard.

What we can offer you!

Attractive monthly base salary + competitive commission/performance bonus.

Genuine career progression opportunities, either locally or globally!

World-class training programmes and development opportunities.

Virtual Onboarding Events exclusively for new hires.

Team driven environment, supportive culture with a focus on work-life balance.

Career breaks available after one year.

Real time recognition through our employee reward platform.

Mental Health First Aiders to signpost you to support when you need it.

Yearly destination trips as part of our High Flyers program (Dubai, Buenos Aires, etc…)

Charity days for various important causes, such as Relay for Life and Earth Day.

Our Core Values:

Growth - In life and business, one must grow to flourish and achieve high ambitions. Growth requires change, challenge, risk and sacrifice - we will always choose growth.

Life – Above all else, we value life. The quality of life, both in and outside of work, profoundly influences our well-being and our impact on the world.

Excellence - We deliver, holding ourselves accountable for results. Our customers see excellence in everything we do.

Integrity - We are ethical, open, honest and authentic. People trust us to do the right thing for the right reason.

Visit our website and social media to find out more! - www.airswift.com

Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Diversity & Inclusion
At Airswift, we believe that diversity is critical to our success and makes us a great place to work. We are committed to building an equal opportunity workplace, the more inclusive we are - the better our work will be.