SERVICE ADVISOR - GWM SP

Job description:

Key ResponsibilitiesCustomer Service

Greet customers warmly and professionally upon arrival.

Actively listen to customer concerns and clarify service needs.

Clearly explain recommended repairs, maintenance, and service packages.

Provide timely updates on vehicle status and service progress.

Handle customer inquiries and complaints professionally and effectively.

Vehicle Diagnosis

Conduct thorough initial inspections to identify required repair or maintenance work.

Use diagnostic tools and equipment to assess vehicle conditions accurately.

Prepare clear and detailed repair estimates for customer approval.

Service Planning

Schedule service appointments and manage daily job flow efficiently.

Coordinate closely with technicians to ensure timely and accurate service delivery.

Monitor ongoing service progress and resolve any issues that arise.

Administrative Tasks

Maintain accurate customer records, repair orders, and service history.

Process payments, invoices, and necessary documentation.

Prepare daily or weekly service reports required by management.

Qualifications

Strong customer service and interpersonal skills.

Excellent communication skills (verbal and written).

Basic knowledge of automotive systems, components, and repair procedures.