Service Advisor

WHY JOIN US

We believe in making a difference collectively, in an inclusive working environment that values a diversity of skills, backgrounds, experiences and cultures. If you are a self-motivated individual who wants to be part of a powerful force shaping the future of Porsche, join our team and start driving real change.

Responsibilities

Carry out service advice at the car together with the customer at the appropriate location.

Organize test drives to ensure correct diagnosis by a Service technician and workshop master technician

Create complete and detailed orders with vehicle data, diagnosis, estimated TU’s and working hours, completion date, scope of costs; (detailed description of faults (original statements by customer)

Check parts availability prior to start of repairs

Check for open campaigns prior arranged booking time.

Upselling equipment and PDS products, as well as the services of the dealership within the framework of the advice discussion

Make follow up calls to customers and inquire about services provided after the service has been completed



Organize service reminder prospecting for services and warranty extension

Qualification

Diploma in Automotive

Minimum 2 years’ experience in Automotive Service Line / Customer Service

Previous experience as a technician in the automotive industry will be an added advantage

Excellent customer relations skills with pleasant personality

Good command of English and Bahasa Malaysia

Computer literate

Possess a valid driving license