Service Crew

Requirements:
-We welcome any experience level but previous experience in the food and beverage industry or customer service roles is valued
-Passion for food and a strong interest in Malaysian cuisine.
-Fresh graduate are welcome to apply
-Candidates must possess at least SPM
-Excellent communication and interpersonal skills, with the ability to engage with customers in a friendly and professional manner.
-Acceptable level of fluency in Bahasa Malaysia & English is required with other languages as a plus point.
-Ability to work in a fast-paced environment, multitask, and prioritize tasks effectively.
-Positive attitude, enthusiasm, and a genuine desire to provide exceptional customer service.
-Flexibility to work in shifts, including evenings, weekends, and holidays.
-Basic math skills for cash handling and order processing.
-Attention to detail and a commitment to maintaining cleanliness and hygiene standards.
-Understanding of food safety and sanitation practice

Job responsibilities

Responsibilities:
-Greet and welcome customers with a friendly and positive attitude.
-Take accurate customer orders, paying attention to special requests and dietary preferences.
-Provide recommendations and answer customer inquiries about ROLLTI's roti canai wraps and menu items.
-Efficiently process customer payments and handle cash transactions.
-Assist in food preparation, including ingredient preparation, marinating meats, and assembling wraps.
-Follow recipes and portion control guidelines to ensure consistent food quality.
-Ensure timely delivery of food orders to customers.
-Address customer needs and resolve complaints or issues in a professional and courteous manner.
-Maintain a clean and organized front counter area, including ensuring supplies are stocked.
-Monitor food stock levels and communicate with the manager to ensure timely restocking.
-Uphold hygiene and food safety standards, following health regulations and guidelines.
-Operate kitchen equipment safely and efficiently.
-Maintain cleanliness and organization in the kitchen area, including proper storage and labelling of ingredients.
-Assist in the washing and cleaning of kitchen utensils, dishes, and equipment.
-Assist with opening and closing duties, including setup and cleanup of the front counter and kitchen area.