Service Leader (Hotline)

Key Responsibilities

Provide 1st‑level remote technical troubleshooting for customers.

Arrange and coordinate service engineer for new projects and maintenance jobs.

Handle technical hotline support and respond to customer inquiries.

Support and coordinate customer and internal training sessions.

Review and verify technical reports to ensure accuracy.

Propose upgrades, service modules, or technical solutions to existing clients.

Conduct after‑sales activities, including customer visits, follow‑up calls.

Manage warranty-related after‑sales calls and ensure timely resolution.

Prepare and submit expense claims, service documentation, and sales forecasts.



What We're Looking For

Education background in Electrical/Electronic, Mechanical, Mechatronic Engineering, or equivalent.

Experience in semiconductor equipment servicing (die sorter, pick & place, vision inspection, robotics)

Strong problem‑solving and troubleshooting abilities.

Good communication and interpersonal skills, able to interact with all levels.

Willing to travel, including internationally, when required.

Proficient in English and Bahasa Malaysia.





We Offer To Our Employee:

Five days' work week

Comprehensive Healthcare & Wellness

Recognition & Rewards

Professional Development

Global exposure & Mobility



Join Our Team

MB Automation (Malaysia) Sdn Bhd focuses on engineering and technology R&D, with a strong emphasis on semiconductor applications, particularly die sorting and precision equipment manufacturing. The company serves as a competence technology center for the Mühlbauer Group, supporting global clients with advanced automation, marking, and traceability systems.

Apply now and join our talented team!