Service Manager

Responsibilities:

Grow services revenues through service contracts, parts sales, and general maintenance servicing.

Lead, motivate and inspire the field service operations team to work towards total customer satisfaction and company’s objective.

Develop and implement pro-active products, marketing & services strategies, programs and promotions to grow Services business and profitability.

Ensure work process comply ESH policies and act as management representative for ESH Committee.

Develop and continually improve technical skill of the service team.

Work closely with supply management, sales, engineering and other functions in the team / company to implement solutionizing and optimize support to customers.



Requirements:

Bachelor’s Degree in Mechanical Engineering, Electrical Engineering, or a related discipline

Minimum 5–7 years of experience in aftermarket service business and/or leading service maintenance teams

Proven experience managing service operations with revenue accountability

Strong leadership experience with the ability to manage and develop field-based teams

Experience in rotating equipment (e.g., air compressors) is a strong advantage

Strong commercial acumen, stakeholder management, and problem-solving skills



Preferred Attributes

Results-oriented with a strong drive for revenue growth and profitability

Customer-centric mindset with strong relationship management skills

Ability to work in a fast-paced, matrix environment

High level of ownership, accountability, and safety mindset