Service Operation/Network Executive

Responsibilities:

We are looking for a Operation/Service Network Executive to maintain great relationship with the business partners. The position’s responsibility including keeping the business partners network strong coverage, warranty claims validation, promote company customer service, identifying new business partners, attending to all meeting and keeping the existing business partners operation running smoothly.

Key Responsibility

•Developing and sustaining solid relationship with business partners to bring the best customer service to consumer

•Addressing and resolving business partner’s issue and complaint

•Maintain and grow the existing business partners by providing support and guidance to business partner ensuring business continuity

•Source any new potential business partner for service as when needed

•Receives, evaluates and processes warranty claims in a timely manner.

•Work closely for sales and support team to ensure the necessary task/function is in order, align with company objective. At the same time, suggest actions to improve service delivery and identify opportunity for growth



Requirements:

•Candidate must possess at least Diploma

•Data analysis experience to assess data trends, pattern, relationships and identify opportunity for improvement is an added advantage

•2 year working in customer service field or relevant field is an added advantage

•Excellent communication and strong negotiation skill

•Ability to build rapport with business partner

•Able to drive and able to travel as when needed (moderate travelling is required)

•Advanced knowledge in Microsoft Office products (Excel, Outlook, PowerPoint and Word)

•Good communication skills both written and verbal

•Training is provided