Shipping & Customer Service Executive

Job Location: Bangsar South, KL (Near LRT Kerinchi Station)

You are about to join an excited journey with a leading vegetable oil manufacturer. You will be specialized in converting natural fats and oils into a wide range of functional oils and fats for the food industry.

Areas of Responsibilities:

Responsible for the monitoring of daily operation of sales administration and operational functions.

Process sales order with using ATS/SAP system.

Data entry, tracking and record-keeping in a sales-related environment

Maintain a systematic filing system and safe keeping of shipment documents.

Provide support on delivery schedules and monthly reports.

Assist in following-up on sales-related issues and complaints

Work closely with business managers to ensure all customer requirements are well-coordinated.

Monitor and keep track on goods delivery as per schedule.

Arrange LC opening in due time & check LC received in order. Prepare and collate documents for presentation under sales LC making sure all documents to be presented under LC are clean.

Other ad hoc duties as assigned by reporting managers.

Job Requirements:

Degree / Diploma with a minimum of 3 – 5 years related working experience, preferably in manufacturing industries. Experience in sales support role within the palm oil, oleochemical, petrochemical, or pharmaceutical industries is an advantage.

Preferably with experience in sales administration, customers liaison, export and shipping documentation, intercoms and preparation of reports.

Assist buyer with product/service information & order processing related questions.

Knowledge of incoterms, UCP rules are mandatory

Good team player and able to work under minimal supervision with a sense of urgency

Proficiency in computer literacy and well-versed in Microsoft Office applications e.g. Excel, Words, PowerPoint.

Good track record of responsibility, resourceful and able to work independently.

Ability to work in a fast paced environment and handle huge volume of shipments.

Ability to adapt to changing priorities and handle challenging situations with empathy & professionalism.



Language

Good communication & interpersonal skills, both verbal & written in English and Bahasa Malaysia.

Fluent in both verbal and written Mandarin will be an added advantage.

Self-motivated with positive work attitude.