Specialist, Account Management (Talent Pool)

About the opportunity

We are looking for a Specialist, Account Management position to be based in Kota Bharu, Kelantan. The department generally is responsible for identifying new business opportunities, promoting existing activities and ensuring fast, sustainable growth.

Responsibilities:

Responsibilities include, but are not limited to:

Manage and expand relationships with existing restaurants and proactively identify further new business opportunities.
Monitor accounts and identifying upsell and cross-sell opportunities
Develop sound strategic marketing plans and ensure consistent growth for the client’s business
Monitor each account’s performance metrics and ensure compliance with foodpanda’s operational standards function.
Strong knowledge of all aspects of the foodpanda business model and the online food ordering market.
Collaboration:

Collaborate with other departments & stakeholders and provide feedback and identifying industry trends
Account Manager will be the main point of contact in all matters relating to client’s concerns & needs
Work with internal support functions to ensure that every deal that goes live on the platform meets quality standards - collaboration
Collaborate with various stakeholders to ensure project delivered timely
Collaborate with internal departments to facilitate client need fulfillment
What you need to be successful

2-3 years’ experience within a client management role preferable
Proven B2B sales experience would be an advantage, preferably within the areas of F&B, media, advertising, FMCG and e-commerce
Exceptional verbal and written communication skills.
Ability to collect, track, and analyze large amounts of data.
Adaptability and strong problem-solving skills.
Outstanding knowledge of MS Office
Knowledge in Salesforce is a plus
Ability to speak in other languages would be an added advantage
Key Competencies:

Account Management
Client Relationship Building
Upselling/Cross-Selling
E-Commerce
Revenue Management
Project Management
Data Analytics
Critical Thinking/Problem Solving/Negotiation
Who we are

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.