Specialist, Invoice-to-Cash (China)

Job Purpose

Ensure timely clearing of incoming payments against open invoices.

Accurately post customer claims with appropriate root cause codes.

Monitor and reconcile payment discrepancies; resolve or escalate as needed.

Perform regular and proactive dunning of outstanding receivables.

Engage customers early to secure on-time payment and reduce aging.

Timely record customer claims upon receipt.

Conduct first-level analysis and resolution of claims.

If the claim is justified, clear the related credit memo against the payment.

If the claim is not justified, collaborate with the Commercial Business Unit (CBU) to gather supporting documentation and follow up with the customer for payment.

Perform solvency checks and monitor credit limits for each customer.

Manage order manual release processes in line with policy.

Oversee customer invoice processing and customer payments-out.

Maintain an accurate and up-to-date repayment schedule daily.

Contribute to Cash In Cash Out Forecast, KPI & DSO

Contribute to the accuracy and completeness of month-end accruals.

Regularly review the aging of accruals and challenge the business where anomalies or delays are identified.

Ensure invoices are accurate, complete, and issued/delivered on time.

Monitor invoice quality and resolve issues proactively with internal teams.

Foster a positive and cooperative relationship with customers.

Work closely with Sales and Supply Chain teams within the CBU to align on customer matters and resolve issues efficiently.

Actively contribute to finance-related projects, process improvements, and digital transformation initiatives as applicable.

Ensure strong internal control practices in your scope of work.

Support and implement corrective action plans where control gaps or risks are identified.

Job Requirements

University or College degree in Accounting, Finance, or a related discipline.

Proficient in Microsoft Office tools Excel, Word, and PowerPoint.

Fluency in both written and spoken Chinese and English is a must.

Solid understanding of I2C (Invoice-to-Cash) processes, systems especially SAP, and related data flows.

Strong foundation in accounts receivable accounting principles and reconciliation procedures

Experience in Accounts Receivable, Credit Management, Trade Spending Management, or Customer Service roles

Demonstrated ability to take ownership and show a proactive approach to work.

Strong communication skills and an open-minded attitude for cross-functional collaboration.