Sr HR Operations Specialist (Mandarin Speaking)

We are seeking for Sr HR Operations Specialist to support our Global HR Service Delivery team as part of a centralized function to handle a variety of HR-related transactions. In this role, you will be supporting and growing along with our APAC HR Transformation journey, and act as a Role Model to the expanding team.

Key Responsibilities:

Serve as the first point of contact towards employees and managers for any general HR inquiries and requests.

Administers employee life cycle activities/changes, including but not limited to Onboarding, Termination, HR system Data management, Documents filing, Time & Attendance, Data Reporting, Generation of Employment-related Letters, Benefit Administration, PO/Invoice Management, etc.

Support tasks intake and adoption from Regional HR Business Partners and other COEs (e.g., C&B, Talent Development, Global Mobility, etc.)

Leads or participates in various Global/Regional/Country HR Projects as well as Continuous Improvement projects by partnering with relevant stakeholders to enhance HR processes and employee experience.

Liaise with various stakeholders or other functional departments (e.g., Finance, IT, Payroll, Legal, HRBPs, Recruiters, etc.) when handling different cases.

Acts as a role model for good practices within the HR Operations team.

Acts formally as a mentor for junior/new members.

Perform all other duties as assigned by supervisor from time to time.



Qualifications

Must Have:

Excellent communication skills (both written and verbal), especially in Mandarin and English language. Proficiency in other Asian languages (Malay/Japanese/Korean) would be an added advantage.

Good systems knowledge working with automated processes

Proficiency in Microsoft Office Applications, especially Microsoft Excel and Word.

Ability to work with processes and identify improvements for efficiency and standardization

Applies strong critical thinking and problem-solving abilities to consistently deliver outstanding customer experiences.

Leverages prior experience in customer-focused environments to independently manage key aspects of the service profile following initial training

Good to Have:

Experience of HR Operations/Administration work – more than 5 years preferably

An advantage if worked within Global Organization/Global Shared Services

Working Experience in Success Factors would be an added advantage