Studio Experience Associate (Front Desk) | The Courts - KLGCC

Responsibilities:
-Perform Front Desk duties at assigned studio locations as scheduled.
-Open or close the studio as required.
-Greet and check in clients as they arrive for classes.
-Respond promptly and professionally to client emails, calls, and messages.
-Manage client account enquiries and assist with membership or class-related matters.
-Ensure the Yoga and Pilates studio rooms and common areas are kept clean, sanitized, neat, and tidy in between classes — maintaining an immaculate environment at all times.
-Perform hands-on cleaning duties daily to uphold studio hygiene and presentation standards.
-Oversee studio maintenance, both proactively and when issues arise.
-Replenish inventory items and consumables in the studio.
-Follow up daily with clients on private sales and membership enquiries.
-Review and respond to incoming sales forms, messages, and client requests.
-Be knowledgeable about our programs, packages, and products to provide accurate recommendations and promote sales to clients.
-Deliver excellent customer service to help improve client satisfaction, retention, and engagement.
-Recommend suitable classes to students based on their goals and schedules, answer questions, and offer guidance and support.
-Complete all required paperwork and reports on a weekly basis.
-Resolve customer service issues according to company policies and studio FAQs.
-Welcome all visitors according to The Flow Studio’s customer service standards and answer calls promptly and courteously.
-Adhere to company Standard Operating Procedures and maintain professionalism at all times.
-Perform any other tasks as deemed necessary by the management team.

The Ideal Candidate Has:
-Customer service experience and strong problem-solving skills.
-Excellent communication and interpersonal skills, comfortable engaging with diverse personalities (in person, on the phone, and via email).
-A proactive, responsible, and self-initiated approach to work.
-A positive, friendly, and team-oriented attitude.
-Willingness to roll up your sleeves and get your hands dirty to keep the studio in top condition.
-Good multitasking and organizational skills.
-Flexibility to work shifts across different times and locations.
-Availability to work 6 days a week, with 1 scheduled off day.
-Working hours aligned with studio class schedules (typically 6:00 AM – 12:00 PM and 5:00 PM – 9:00 PM).

Benefits & Perks:
-Complimentary four (4) classes per month, subject to availability and outside of shift hours.
-Opportunity to deepen your knowledge of yoga, pilates, and wellness.
-Supportive and friendly studio environment.
-Staff discounts on selected programs, workshops, and merchandise.

Expected hours: 45 per week