Supervisor - FinOps

Key responsibilities

Timely Processing of Principal Billings: Ensure that billings are processed promptly and accurately to enable the business to collect payments as per contract terms and based on the service date.
Invoicing and Revenue Maximization: Perform the invoicing process and take all necessary actions to maximize revenue collection.
Accounts Receivable Management: Ensure the timely collection of accounts receivable, with no overdue balances exceeding 30 days and at least 95% of accounts current. Conduct regular customer Statement of Accounts (SOA) reconciliations.
Customer Billing and Payment Requirements: Stay updated with new billing and payment requirements from customers and maintain a good rapport with their payment teams.
Collections Support: Collaborate with Operations to support collection efforts, perform collection calls, and highlight any risks or challenges.
Deposit Management: Ensure all deposits are accurately recorded.
Customer Dispute Resolution: Resolve customer disputes and claims efficiently.
Customer Queries: Handle various queries from customers and send out statements of account and outstanding balances to customers.
Credit and Debit Notes Issuance: Issue credit and debit notes related to customer claims.
Housekeeping and Documentation: Manage and maintain organized filing systems, especially record keeping of customer invoices and correspondence, and provide administrative support to ensure smooth office operations in arranging documents/ payment collection/despatch and banking in.