Supervisor (TaipIng, Perak)

Accountabilities:
Sales & Business Acumen

-Be aware of store sales and KPI targets, as well as individual performance targets, take ownership over them and effectively use all available store resources to meet or exceed them.

-Identify sales and KPI improvement opportunities and communicate suggestions to store management to address them and drive commercial success.

-Manage and supervise the staff in the stores to achieve sales target.

-Lead the store personnel to implement and adhere to the retail management standards to level of excellence.

-Maintain an effective stock management system to maximize sales and profitability and minimize shrinkage.

-Implement seasonal/quarterly merchandise launch and in-store marketing promotion.


Customer Service
-Be a role model for customer service and meeting or exceeding customers’ expectations.

-Share your customer service experience and train selected team members to fine-tune their service skills.

-Be a resource for Retail Professionals in dealing with complex customer service situations and lead store personnel to consistently deliver excellent customer service by ensuring a good management presence on the selling floor always.


Brand and Products
-Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values.

-Use advanced Category expertise to successfully meet the specific needs of even the most demanding customers.

-Guide and train selected team members on basic Foundational and Seasonal Brand and product knowledge, especially in your assigned Categories (if applicable).


Operations and Processes

-Adhere to all established policies and procedures.

-Execute and maintain established Visual Merchandising and In-Store Communication standards.

-Process merchandise deliveries quickly and effectively, and constantly replenish merchandising fixtures to ensure the store’s entire product offer is represented on the sales floor.
-Conduct stock check and manage fitting room or stock room.

-Complete cash register transactions quickly and accurately.

-To keep the store environment clean, neat and tidy.

-To replenish merchandise, conduct stock check and manage fitting room or stock room.

-Minimize loss in both, the stockroom and the sales floor.

-Perform all store operations in a safe, effective and efficient manner.


Teamwork and Leadership
-Collaborate productively and respectfully with team members.

-Make yourself available to support other team members when needed.

-Complete all applicable training programs and effectively apply the learning on the job.

-Seek coaching and learning opportunities to continually improve your performance.


Professional Background/ Experience:

Functional: Minimum 3 years’ experience as a supervisor or store-in-charge

Industry: Preferably in apparel/ fashion/ FW or FMCG Retail

Exposure: Sports, Fashion