Supervisor

任职资格
Education & Experience:
Minimum SPM or equivalent; diploma in Hospitality Management or related field is an
added advantage.
At least 2–3 years of experience in F&B or café operations.
Skills & Knowledge:
Strong leadership and team management skills.
Good understanding of café operations, including food safety, hygiene standards, and
customer service.
Familiar with POS systems and daily cash handling procedures.
Basic knowledge of inventory control and stock ordering.
Ability to train and motivate team members effectively.
岗位职责
Operations & Quality
Oversee floor operations during shifts to ensure efficiency.
Maintain Illy’s coffee and food quality standards.
Ensure cleanliness, hygiene, and proper equipment use.
Assist with stock checks and restocking as needed.
Assist on Management tasks when Managers or Assistant Managers are not available or as
required.
Team Support & Training
Lead and support staff during shifts, ensuring smooth service.
Train new team members in Illy’s service and coffee standards.
Assist in scheduling and handling shift changes.
Motivate staff to maintain a positive and professional attitude.
Customer Experience
Ensure exceptional service and Illy’s premium customer experience.
Handle customer concerns and resolve minor complaints.
Maintain café ambiance, presentation, and seating flow.
Sales & Financial Support
Promote upselling and assist staff with product knowledge.
Monitor sales performance and support daily targets.
Assist with cash handling and POS accuracy during shifts.
Assist with Opening & Closing Tasks as directed by Manager/Supervisor.
Marketing & Brand Engagement
Support in-store promotions and product launches.
Engage with regular customers and enhance their experience.
Assist with small events or brand initiatives.
Other ad-hoc tasks as and when required