Team Lead, Cash Apps(OTC)

Duties and Responsibilities

Lead the daily operation of Cash Application team activities to ensure accurate and timely allocation of customer payments and resolution of issues within agreed deadlines

Review and monitor unapplied and unidentified cash, as well as receipt posting and allocation turnaround time, and implement action plans for continuous improvement

Manage stakeholders’ expectation by providing timely, accurate service delivery, proactive communication, and effective issue resolution to minimize escalations risks

Ensure compliance with internal controls, company policies, and agreed service levels

Champion process standardization and automation initiatives across APAC to reduce reliance on manual processes, improve accuracy, and enhance operational efficiency

Coach, develop, and empower team members. Drive performance management, succession planning, and retention strategies to build a capable and engaged team

Plan and support process transitions and migrations. Ensure all deliverables are implemented within scope and timelines

Support internal and external audits by providing accurate documentation and timely responses

Cooperation with cross function teams within SSC to ensure smooth month end closing and reporting activities



Job Requirements

Education :

Degree in Accounting, Finance, Commerce, or relevant field

Experience :

5 - 8 years of relevant working experience, preferably in O2C operations

Minimum 2 years of experience in a shared services environment

At least 2 years of leadership or supervisory experience

Minimum 3 years of accounting related experience with strong understanding of AR processes and financial controls



Skills Requirements

Strong leadership and people management skills, including planning, organization, and performance management

Advanced proficiency in ERP/SAP systems and MS Office applications

Strong analytical, problem solving, and process improvement mindset

Collaborative team player with focus on accountability and service delivery

Strong interpersonal, verbal and written communication skills in English and Mandarin are a must to effectively communicate with Mandarin-speaking clients.