Technical Sales Engineer

Responsibilities

Job title: Technical Sales Engineer, IP

location- Malaysia

Business Unit: Advanced Refractory

Department-Sale



1. PURPOSE

The position shall be primarily responsible for driving market strategies and providing marketing approach to grow the market share penetration in IP business in Malaysia and providing on solutions & technical support services to customers and commercial teams. The role will include also installation, troubleshooting, trial performance monitoring, problem resolution and project management/ improvement.



2. DIMENSIONS OF POSITION

Sales revenue: GBP2.5 mill (IP Malaysia)

Business Unit: Advanced Refractory

Geographical coverage: Malaysia



3. DUTIES & RESPONSIBILITIES

Industries Specific: Aluminium & Non-ferrous

• Growing business by building successful, long-term customer relationships.

• Managing a portfolio of accounts to achieve long-term success.

• To create costing, project costing sheet & quotation to customer align with groups’ gross-margin target.

• Acting as the point of contact and handling customers’ individual needs.

• Generating new business using existing and potential customer networks.

• Resolving conflicts and providing solutions to customers in a timely manner.

• To supervise installation partners and suppliers and to ensure quality and support needs are met.

• Reporting on account status on monthly basis.

• Setting and tracking sales account targets, aligning with company objectives.

• Provide required details of activities such as:

o Product usage forecast and delivery schedules.

o Obtaining and processing appropriate information for timely invoicing

o Routine data & payment collection and reporting.

o May provide preventative and emergency equipment maintenance.

• Coordination of customer’s personnel relative to installation and handling of refractory material.

• Recognizes and acts on opportunities for continuous improvement in:

o Refractory performance

o Customer’s efficiency

o Vesuvius profitability

• Works with regional team to provide support on supervision, calculation & technical drawing

• Manages all project work at customer’s site.





4. MAIN INTERACTIONS

a. Internal

Contact Frequency Purpose

Sales Co-ordinator Constant All sales coordination purposes

Production Planner Constant All production & forecast related

Procurement Occasionally All purchases related

b. External

Contact Frequency Purpose

Business partners Constant Installation & Sales related

5. QUALIFICATIONS

a. Education background & knowledge

• Bach Degree. in Engineering

• Min. Diploma in Engineering with 3-5 years of refractory related industry

b. Experience

• Experience 3-5 years in refractory industries

c. Skills & behaviors

• Good English, communication and writing

• Microsoft Excel, Power Point & Project

• Basic CAD understanding and skills

• Able to perform work with minimal supervision

• Self motivated to push for sales

• Good interpersonal skills with strong EQ



Thank you!



Assistant Talent Acquisition Manager