Technical Support Engineer – Linux & Access Control Systems

Key Responsibilities:

The assignment involves telephone, dial-in and email support of Lenel products (Access Control – Windows and Linux based, and Video Surveillance).
Manage and prioritize requests.
On time resolution of complaints.
Work with a centralized Call Management database on a daily basis.
Site & customer technical visits for product related activities
Key Experience & Capabilities:

Bachelor’s degree in computer science or equivalent
Fluent English mandatory
Experience in support or technical consultancy function.
Professional experience of IP network.
Preferably, a relevant experience in the Electronic Security sector.
A solid knowledge of databases and Linux operating systems.
Weekend support (once a month full weekend)