Telesales Executive

Job Description:
• Conduct outbound calls to prospective customers using provided leads and databases. Clearly explain product features, benefits, and promotions.
• Understand customer needs and customize sales pitches based on the campaign assigned. Meet and exceed monthly sales targets and performance KPIs.
• Accurately update and manage customer interactions and sales records in the CRM system.
• Handle objections professionally and respond to customer inquiries effectively.
• Promote the benefits of refinancing, strictly adhering to product factsheets and sales scripts.
• Maintain a high level of integrity, adhering to PDPA regulations and internal sales standards. Follow call center productivity standards and workforce management guidelines

Job Requirements:
• Minimum 3+ years of recent experience in financial telesales.
• Track record of achieving KPIs set.
• High school / diploma or equivalent (Diploma in Business, Marketing, or related field is a plus).
• Fluent in English and Malay.
• Strong sales drive, persuasive communication, and a positive, goal-oriented mindset
• Able to work independently and collaboratively in a fast-paced team
• Proficient in CRM software and Microsoft Office tools