Telesales Insurance - Mandarin Speaker

Professionally handle outbound calls and emails from customers and distributors, ensuring a positive and consistent experience.

· Accurately document all interactions and transactions in the CRM database, maintaining up-to-date and comprehensive records.

· Resolve customer and distributor issues efficiently, following up via calls or emails as needed to ensure complete resolution and satisfaction.

· Collaborate with internal departments to address and resolve complex or cross-functional issues promptly.

· Proactively escalate challenging cases to the team leader for additional support and guidance.

· Maintain a high standard of professionalism and empathy in all communications.



Key Competencies:

· Strong communication and active listening skills.

· Problem-solving mindset with attention to detail.

· Ability to multitask and manage time effectively.

· Customer-centric approach and resilience under pressure.



Required Qualifications:

● Diploma/Bachelor’s degree with knowledge of Sales/Life Insurance.

● 1–2 years’ experience in a Life Insurance contact centre environment.

● Proficient in spoken and written English; additional languages are an advantage.

● Strong computer skills, including experience with CRM systems and Microsoft Office.

● Excellent communication, interpersonal, and problem-solving skills.

● Ability to work in a fast-paced, team-oriented environment