Travel Itinerary Planner (Customer Service)

Requirements
-Language required: Mandarin & English
-Fresh graduates are encouraged to apply
-Likes planning travel itineraries
-Likes helping others solve problems
-Likes making others have a perfect trip because of your arrangements
-When others are in a bad mood, can you say things just right to make them feel at ease?

Responsibilities
-Travel Planning for Customers
-Design suitable Japan itineraries based on customer needs
-Recommend attractions, restaurants, and experiences
-Communicate with customers to understand their requirements (we have SOPs and templates for learning)
-Customer Communication (Focus: High Emotional Intelligence)
-Answer questions professionally
-Explain plans in a gentle but clear manner
-Keep the situation calm when customers are upset
-Handle complaints or misunderstandings using scripts to soothe and resolve issues (we will teach you "high EQ customer service scripts"; beginners can learn)