Warranty Officer-Executive

Administer all warranty-related processes, claims, and tasks in accordance with
established SOPs and criteria
Monitor, coordinate, prepare, and submit warranty claims to ensure timely submission and
achievement of targets
Monitor submission and rejection on daily basis
Prepare all required warranty documentation, including photos, videos, technical reports,
and supporting forms, to prevent any rejection of claim
Manage the storage, control, and traceability of all defective warranty parts, ensuring
inventory integrity and compliance
Coordinate closely with Service Advisors and Technicians on warranty requirements, claim
status, and supporting documentation
Ensure Warranty Room storage maintenance, cleanliness and housekeeping (5S).
Maintain accurate warranty records, reports, and audit documentation in compliance with
Honda Malaysia requirements
Support overall service operations by