中文夜班客服 - 航空行业

Job Description:
- Handle daily inbound calls and emails regarding general customer inquiries, complaints, comments, feedback, and other issues related to the services.
- Understand customer inquiries and ensure they are addressed or routed through the appropriate channel, such as customer support teams for ticketing, baggage handling, or special assistance.
- Demonstrate a strong customer service orientation and take responsibility for ensuring customer satisfaction, particularly in resolving issues related to flight bookings, loyalty programs, and travel disruptions.
- Provide appropriate solutions or alternatives in an effective and polite manner to resolve customer inquiries related to airline services, such as flight cancellations, rescheduling, refunds, payment issues, promotions, and other travel-related concerns.

Who are we looking for?
-Candidate must possess at least a SPM, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.
-Preferable with 1 year of working experience in the related field is required for this position.
-Applicants must be willing to work in KL Sentral area. And willing to accept night shifts.
-Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs.
-Strong communication and interpersonal skills.
-Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones.
-Excellent verbal and written communication skills in English and Mandarin to effectively communicate with Mandarin-speaking clients.