客服专员

1. Manage and follow up on customer complaints and escalations, coordinating with Legal, Business,
Commercial, Technical, and other relevant teams to develop and advance appropriate resolutions based on
each customer's concerns.
2. Conduct root-cause analysis, drive complaints through to full closure, and maintain close communication with
customers to prevent further escalation.
3. Compile and analyze complaint data, identify recurring issues and trends across different scenarios, and
translate findings into actionable insights that support business optimization.
4. Contribute to the continuous improvement of complaint-handling practices by recommending enhancements
to products, services, and operational processes, with the goal of reducing escalation rates at the source.
5. Support other responsibilities and initiatives assigned within the team