Responsible for answering, resolving customer issues, and upselling through chat within a growing customer base.

Identify and relate with various customer needs and scenarios.

Provide customers resolution/consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner.

Remain updated in client and industry led processes, technology applications, utilities, and products.

Utilize various client-based tools and applications for customer management and servicing.

Transfer customers to appropriate departments when required.

Conduct data entry, documentation, and case management.

Work and partner with others within a team-based environment.

Achieve and maintain required metrics and goals.

Requires good English skills, excellent in Mandarin and Cantonese speaking.

Able to read and write in Mandarin and English

Require sales background and IT technical skills.
Candidates with sales experience are highly welcome and encouraged to apply !

The role is 100% sales and technical support with account management, comes with fixed basic, allowances etc.

Work Time / Mode

1. Time: 8am – 5pm / 9am-6pm / 10am – 7pm
2. Days: Monday – Friday

3. Mode: WFO
- First 3 / 4 months training in our office at Bangsar South and will be working from home consequently.
- Only come to the office whenever required, such as due to Client's visit, events, etc.