Since its inception in March 2018, Bybit has emerged as a leading cryptocurrency exchange, offering a comprehensive suite of tailored crypto services and product solutions meticulously crafted for retail and institutional traders alike. Trusted by millions worldwide, Bybit continues to push the boundaries of innovation, consistently refining and expanding its multi-spectral product offerings.

At the heart of Bybit's mission lies the unwavering commitment to providing a secure, reliable, and transparent trading platform that empowers investors to seamlessly navigate the dynamic world of crypto. Whether you seek to explore Spot or Derivatives trading, harness the potential of Mining and Staking products, or leverage API support for algorithmic trading, Bybit empowers you to take control of your crypto journey.

As pioneers in the ever-evolving Web3 landscape, Bybit meticulously curates and incubates innovative crypto projects, decentralized solutions, and data-driven research, fostering a vibrant ecosystem of crypto education and growth opportunities. Our core values of empathy, responsiveness, and continuous improvement permeate every aspect of our operations, shaping an inclusive environment where every individual feels valued and empowered.

Bybit actively collaborates with regulatory bodies and institutions worldwide, playing a pivotal role in establishing robust safety and security frameworks, paving the way for a secure and dynamic future of crypto.

Embrace the Digital Revolution with Bybit: Your Trusted Partner in the Crypto Frontier.

#TheCryptoArk #Bybit

The Role

About the role: Customer Service - KYC Specialist

Chinese speaking, reading, typing is a-must.

Responsibility:

Manage, review and verify all applications from clients onboarding to ensure within KYC due diligence
Verify the authenticity of client's personal details before inputting into the system
Maintain and upkeep of database to ensure data integrity and accuracy
Handle and review all enquiries raised by clients regarding account related
Monitor, document and escalate unusual activities or potential red flags.
Assist in adhering and reviewing the KYC framework including compliance, internal control and SOP including PDPA policies to maintain corporate and statutory/ regulatory requirements.
Provide feedback to stakeholders for risk management and to optimize work-flow.
Ensure timely escalation of key risks/issues to management
Ideal Profile

At least 4-5 years experience in KYC compliance / customer account verification
Candidates with customer service experience, trained in frontline operations (livechat/ Email / OTC) supporting end-to-end client onboarding process will be ideal
Has good knowledge of provisions of local laws, directives, regulations, especially in capacity related to virtual currency policies.
Good proficiency in conducting risk assessments, trigger reviews and enhanced due diligence
Advantageous for candidates familiar with compliance applications such as Thomson Reuters World-Check, Jumio, Elliptic etc.
Self-motivated, ability to multitask and work effectively under pressure and stress
Detail-oriented with strong controls mindset and time management skill
Knowledge of blockchain, crypto, and P2P payment will be highly advantageous
Strong communication (written and spoken) skills in English.
Able to perform 5 days' shift work including weekends & Public Holidays (8am-5pm /4pm-1am /12am-9am)
What's on Offer?

A role that offers a breadth of learning opportunities
Attractive Salary & Benefits
Work alongside & learn from best in class talent