About the role

Are you an exceptional Customer Service Representative with experience serving customers? Foundever®' is seeking a highly skilled and motivated individual to join their team as a Customer Service Representative supporting the Hong Kong and Taiwan markets. This is a full-time position based in our Kuala Lumpur office.

What you'll be doing

Providing excellent customer service and support to clients in China and Taiwan through voice, email and chat channels

Handling a wide range of customer inquiries and resolving issues in a timely and effective manner

Maintaining detailed and accurate records of all customer interactions

Identifying and escalating any complex or sensitive cases as needed

Contributing to the continuous improvement of customer service processes and policies

Adhering to all relevant quality and compliance standards

What we're looking for

Minimum 1-2 years of experience in a customer service or call centre role, preferably supporting customers in Hong Kong and Taiwan

Exceptional verbal and written communication skills in English and Mandarin

Strong problem-solving and decision-making abilities

Excellent time management and multitasking skills

A friendly, patient and empathetic customer service approach

Experience working in a fast-paced, target-driven environment

Familiarity with customer relationship management (CRM) systems

What we offer

At Foundever®', we are committed to providing a rewarding and supportive work environment for our employees. Some of the key benefits of working with us include:


Competitive salary and performance-based bonuses

Comprehensive health and wellness benefits

Opportunities for career development and ongoing training

A positive and inclusive company culture

Flexible work arrangements and a healthy work-life balance

About us

Foundever®' is a leading global provider of customer experience solutions. With a presence in more than 50 countries, we employ over 190,000 people and work with some of the world's most recognisable brands. Our mission is to create exceptional experiences that build lasting connections between our clients and their customers. If you're passionate about delivering outstanding customer service and want to be part of a dynamic, growing organisation, we'd love to hear from you.

Apply now to join our team as a Customer Service Representative (Hong Kong & Taiwan Market).