Overview

The Senior Store Manager will oversee multiple store locations in Kuala Lumpur, Malaysia, and report to the Retail & Hospitality Lead, SEA. The overall responsibilities and focuses will be on operational excellence, enhancing and delivering business strategies, elevating customer experience in stores, and driving business results through effective team management and leadership.

Key Responsibilities

1) Strategic and Business Focus

Work closely with the Senior Management to establish and achieve sales and margin goals, develop operating budgets and monitor performance

Lead the Store Managers to maximise sales and profit performance

Drive the business with strategic planning and execution in relation to achieving business objectives and building brand loyalty

Drive the company’s promotional strategies and programs, assuring that they support the overall sales and profit objectives

Work closely with internal departments in relation to marketing, merchandising, operations, people, finance, visual merchandising and customer experience to achieve business objectives

Proactively be updated on relevant market demographics, current and emerging trends and competitors



2) Operational Excellence

Lead the team to achieve and maintain adherence to store operating procedures and company’s policies

Identify potential areas for improvements in store operations and merchandise flow to maximise the business’ performance

Proactively ensure that the stock inventory level is appropriate and balanced

Build and maintain relationships with the mall management and vendors

Ensure that the retail team has a strong focus on delivering customer excellence

Work closely with internal departments to leverage on tools and resources for operational excellence



3) Team Leadership and Development

Lead and motivate a high-performance retail team to achieve business objectives

Foster an inspiring environment for engagement and learning that empowers people to realize their full potential and others to emerge as leaders

Embrace diversity and inclusiveness through our people, customers and brand

Responsible for the ongoing evaluation, development, mentorship and training of the retail team

Holds direct reports accountable for goals, providing constant and constructive feedback, action planning and formal performance management if required

Monitor and support a proactive clientele-based selling culture, tapping on the available resources for coaching and development

Work closely with the Learning & Development team to close the gaps

Be a role model for professional etiquette through integrity, honesty and respect for others

Any other duties and obligations that may be designated by the Company which are reasonably consistent with your job title.



Requirements

Preferably holding a Degree/ Diploma

Minimum 6 years of retail management experience, with at least 1 year managing multiple stores within a high-volume luxury retail environment

Strong business acumen, with excellent leadership and problem-solving skills

Enthusiasm and ability to build and maintain an environment which projects a high level of sophistication consistent with Ralph Lauren's lifestyle philosophy

High level of interpersonal and communication skills

Self-motivated individual and a team player with the ability to work with cross-functional teams

Proficiency in Microsoft Office