Responsibility:

-Build strong relationships with decision makers/fleet managers/system users and manage of all services related to Key Accounts

-Establish good rapport and trust though proactive engagement

-Understanding client needs and identifying new business opportunities for upselling

-Resolve customers enquiries or issues from all channels, and ensure proper follow-up to the final resolution within the stipulated time frame

-Coordinate with internal teams to deliver solutions that meet client's objectives

-Identify and implement new strategies for increasing customer satisfaction, loyalty and retention by going above and beyond expectation

-Prepare regular reports of progress and forecasts to internal and external stakeholders

Requirements:

-Diploma/Bachelor's degree in any field or course or equivalent industry experience

-With minimum 5 years customer service experience, aftersales or account management/ handling existing

-B2B clients

-Proficient in English

-Excellent communication and interpersonal skills

-Tech-savvy and computer literate

-Team player with a high level of energy and able to work independently

-Willing to work onsite in Kuala Lumpur and can-do fieldwork around Kuala Lumpur and nearby areas.