We are seeking a dynamic and detail-oriented Assistant Manager (Operations) to support the Head of Operations in overseeing daily operational activities and driving efficiency across the organisation. This role is ideal for individuals with strong analytical skills, leadership experience, and a passion for continuous improvement and digital transformation.

Job Description

1. Supervise day-to-day operational activities and staff performance under the guidance of the Head of Operations (HOO).

2. Review and assist in preparing operational and legal documents, including letters of support, letter of offer, and other related legal documents.

3. Ensure timely and accurate verification of daily disbursements to maintain client satisfaction and support revenue generation.

4. Monitor and ensure compliance with operational guidelines, company policies, and standard operating procedures.

5. Support the preparation of monthly and ad-hoc management reports.

6. Prepare and analyze operational data and performance metrics to support management in decision-making.

7. Support and accelerate the implementation of digitalisation initiatives within the Operations Department.

8. Assist the HOO in identifying and resolving operational bottlenecks, inefficiencies and process improvement opportunities.

9. Undertake additional tasks assigned by Management as and when required.


Requirements:

-Bachelor’s degree in Business Administration, Finance, or a related field.

-5 to 8 years of relevant experience in operations or business support (experience in financial or service-oriented industries is an advantage).

-Strong analytical, organizational, and problem-solving skills.

-Proficiency in Microsoft Office (especially Excel and PowerPoint); experience with data analytics tools is a plus.

-Excellent written and verbal communication skills.

-Strong attention to detail, accountability, and the ability to work effectively under pressure.

-Adaptability and openness to change, especially in driving digital transformation initiatives.

We appreciate your talent: Benefits and Perks

-Competitive basic salary.

-Attractive annual performance bonus. Our rewards philosophy matches pay to performance, potential and work ethics.

-Insurance coverage for staff - Group Hospitalization, Group Term Life and Group Personal Accident.

-Other staff benefits such as Medical claims, Optical, Dental, Annual health screening, Company trips, Teambuilding activities, Wedding gifts, Child Birth gifts and many more.

-Large, modern, luxury, advanced and trendy office layout for your optimum safety, comfort and performance, prayer room, pantry service with coffee and tea vending machine, training room and a secure basement parking.

-We are committed to employee health, wellbeing and comfort – We provide ergonomic adjustable chairs and desks to support and promote good health and body posture. Ergonomic chairs and tables are highly adjustable to suit the natural position of your joints and body type to align your shoulders, provide hips and spine support, increased productivity, and enhanced employee comfort.

-Excellent personal development opportunities such as Leadership skills, Negotiation skills, Communications skills, Time management skills, Organizational skills, Mentoring programmes, etc. as part of career development. We provide coaching and on-the-job training for suitable candidates as part of long term career mapping. There are opportunities to diversify into other roles within the company.

Where are we? Ideal Location

-Close to Putra LRT - Ampang Park Station (5 mins walk)

-Adjacent to MRT - Ampang Park Station (5 mins walk)

-Working day: 5-days work

-Surrounded by shopping centers - short walking distance to KLCC, Avenue K, Intermark Mall and etc.

-Located on the ground floor of a 33 storey building with more than 10,000ft of work space.

ONLY SHORTLISTED CANDIDATES WILL BE NOTIFIED