Essential Functions
-Provide quick, accurate, and friendly service to customers via video calls
-Meet and exceed customer service metrics such as customer satisfaction, resolution time, and quality assurance
-Medical interpreters are welcome and would be preferred, since job role is similar.
-Take ownership and responsibility to get tasks and contacts completed on time and follow up with customers as needed
-Work on multiple tools, tasks and ad hoc requests as operationally required to meet the team performance metrics
-Build lasting relationships with customers, and other team members
-Be reliable, be on time and come in as scheduled.

Critical Skills
-Outstanding written and oral communication skills in English along with Mandarin
-Ability to navigate through computer programs and email with ease
-Excellent interpersonal skills, being capable of empathizing, communicating, and resolving conflicts in an assertive way
-Understanding scenarios, making decisions, and suggesting appropriate answers/solutions according to available resources
-Learning and adapting to new technologies and tools quickly
-Organized and reliable, prioritizing, working well under pressure to meet deadlines
-Ability to understand and share the feelings of customers and provide them with a positive and supportive experience
-Adaptable, flexible, approachable, and collaborative towards team goals and interests
-A sense of humor and positive “make-it-work” attitude
-Strong work ethic with a “can-do” attitude and ability to create momentum based on goals

Educational/Work Experience and Requirements
-Must successfully pass a background check
-Candidate must be flexible working in US Shifts
-High school diploma or equivalent required
-Must have at least six months customer service experience or equivalent.
-Candidates with the proficiency of B2 level and above in both Mandarin & English are eligible for this profile
-It's WFH opportunity, anyone having good internet facility along with proper space can apply.