About the Role

We are looking for a dedicated and customer-oriented Customer Service Executive to join our growing team You will be the first point of contact for our customers, responsible for delivering excellent service across various channels, handling order processing, and supporting e-commerce operations.

Company Background : Jewellery / Pawn Shop

Key Responsibilities
1. Customer Service Support
-Respond to customer inquiries via Live Chat, Email, WhatsApp, Facebook, Instagram, and E-Commerce marketplace platforms.
-Handle complaints, provide timely resolutions, and prepare monthly reports on complaint cases.
-Communicate with customers regarding order status, product inquiries, and after-sales service (e.g., returns and exchanges).

2. Order Processing
-Maintain and update order tracking spreadsheets (Order Excel).
-Manage stock levels and coordinate with internal stock and order processing teams.
-Verify payment transactions and ensure accurate processing.
-Handle customisation and engraving requests.
-Support after-sales services including product exchanges and issue resolution.

3. E-Commerce Product Upload
-Upload and update product information onto official website and e-commerce marketplace platforms, including:
*Product images
*Descriptions
*Pricing updates
*Inventory
*All related product attributes