Job Purpose

Drive and manage the operational integrity and maintenance of Petrosains, PETRONAS Twin Towers Visit, and Satellite Centers, assuming accountability and spearheading collaboration across diverse teams to ensure technical excellence, immersive visitor experiences, and uncompromising safety standards. As the custodian of exhibition performance, the role prioritizes enhancing functionality and educational value while meticulously managing health, safety, and environmental (HSE) standards. Responsibilities extend to asset management, vigilant contractor oversight, and the implementation of performance metrics, aimed at amplifying brand engagement and operational efficiency through iterative feedback and continuous improvement.

Key Accountabilities

1) Exhibits/Rides Maintenance

Petrosains Exhibits Maintenance.
Design, execute, and manage maintenance initiatives for exhibits, equipment, and systems in Petrosains. Establishing Key Performance Indicators (KPIs), the Engineer enforces efficient maintenance practices, minimizing downtime and enhancing overall functionality. Works closely with contractors to optimize spare parts inventory oversight, ensuring timely component reordering for uninterrupted operations. Rigorous maintenance of detailed documentation drives continuous improvement initiatives, steering enhancements in operational efficiency and visitor experience at Petrosains.

Dark Ride Maintenance.
Design, execute, and manage maintenance initiatives for Dark Ride System. Strives to uphold the highest standards of performance and safety. Establishing Key Performance Indicators (KPIs) specific to the Dark Ride System, the Engineer enforces efficient maintenance practices aimed at minimizing downtime and optimizing functionality. Collaborating closely with contractors, the Engineer meticulously manages spare parts inventory, ensuring timely reordering of critical components essential for the uninterrupted operation of the Dark Ride System. Through rigorous maintenance of detailed documentation, the Engineer generates regular reports to guide continuous improvement initiatives, driving enhancements in operational efficiency and visitor satisfaction within the Dark Ride System experience.

PETTVO Exhibits Maintenance.
Design, execute, and manage maintenance initiatives for PETRONAS Twin Towers Visit Operation to ensure exhibit and showcase reliability. Through robust KPI (Key Performance Indicator) establishment, the Engineer enforces efficient maintenance practices, minimizing downtime and optimizing functionality for an exceptional visitor experience. Collaborative oversight of spare parts inventory with contractors ensures timely component replenishment, essential for seamless operations. Detailed documentation maintenance enables continuous improvement, enhancing operational efficiency and visitor satisfaction at PETRONAS Twin Towers Visit Operation.

Playsmart Exhibits Maintenance.
Design, execute, and manage maintenance initiatives for Playsmart/Outreach across Peninsula Malaysia and Sabah Sarawak. Establishing KPIs, the Engineer enforces efficient maintenance practices, minimizing downtime and elevating overall functionality. Collaborative spare parts inventory oversight with contractors guarantees timely component reordering, crucial for uninterrupted operations. Rigorous maintenance of detailed documentation drives continuous improvement, enhancing the visitor experience and operational efficiency in Playsmart/Outreach.

2) Exhibits Operations
Lead and manage the daily exhibit operations at Petrosains, ensuring optimal functionality and maximizing visitor engagement to positively influence the Petrosains brand and reputation. Strategically plan and execute daily monitoring, where the Engineer promptly addresses potential issues, safeguarding brand reputation and upholding premium visitor experience. Implementing a comprehensive training module, volunteers and staff are educated on exhibit operations, emphasizing their pivotal role in enhancing the Petrosains brand. The Engineer maintains full operator for exhibits and rides, ensuring well-versed volunteers contribute seamlessly to a positive visitor experience, collectively reinforcing the brand’s positive impact

3) Exhibits Health, Safety & Environment (HSE) / Audits
Leading exhibits Health, Safety, and Environment (HSE) efforts, analyze and ensure compliance with safety standards, collaborating with accessibility experts to implement inclusive features for a secure environment. Regularly updating exhibits to align with evolving accessibility standards fosters a safe and accessible space for all visitors. Conduct comprehensive inspections and audits, coordinating with the Safety & Health Officer (SHO) to enhance inclusivity and proactively address concerns, ensuring visitor safety. Coordinate with manufacturers for specialized audits, evaluating structural integrity and safety measures across exhibits to meet regulatory standards, thus maintaining a safe environment for all visitors.

4) Contract Management

Comprehensive Exhibits Maintenance Contract
Initiating the tender process for the Comprehensive Exhibits Maintenance Contract, the team spearheads comprehensive preliminary studies, actively participates in discussions with PETRONAS Group Procurement, and orchestrates internal syndication efforts. This proactive approach aims to optimize contract efficiency, achieve cost-effectiveness, and secure a credible and reliable maintenance contractor at a competitive cost to manage exhibits maintenance across Petrosains. This streamlined approach not only ensures the efficient upkeep of exhibits but also maximizes their potential to engage and delight visitors, contributing to Petrosains’ reputation as a premier destination for interactive learning and exploration.

Warehouse Management and Services
Leading the Petrosains Warehouse Management Services Contract process involves spearheading the crafting of contractual terms, conducting in-depth analysis of service requirements, and meticulously aligning the contract with organizational needs to optimize warehouse management efficiency and streamline operations. This proactive approach yields substantial enhancements in logistical processes within Petrosains, leading to a significant improvement in overall operational effectiveness and maximizing resource utilization.

5) Assets Management and Logistic
Leading asset management, disposal, and logistics of assets, coordinates efficient strategies, ensuring compliance, maximizing asset use, and enhancing operational efficiency. Facilitating collaboration involves communication and cooperation among various teams involved in asset management, disposal, and logistics. Fostering constructive collaboration and alignment of efforts ensures that all stakeholders work together effectively towards common goals. Oversee tagging, tracking, audits, and lifecycle management, optimizing processes for regulatory adherence and asset utilization. Taking charge of disposal efforts, they ensure legal and environmental compliance while exploring recycling options for sustainability. Streamlining logistics optimizes transportation, installation, and removal processes, thereby enhancing efficiency and responsiveness to drive overall organizational success.

6) Standard of Procedures (SOP)
Develop & implement standardized operating procedures (SOPs) for Dark Ride System and Maintenance, Exhibits Operations and Maintenance, Exhibits Functionality, and Dark Ride Downtime Rate Calculation, as well as Warehouse Management SOP. Ensure these procedures align with the latest standards, requirements, and policies, aiming for improved operational efficiency and compliance. Incorporate and review updated guidelines to guarantee consistent implementation across Petrosains, PETTVO, and Playsmart/Outreach, resulting in streamlined and effective exhibition operations.

7) Research and Development

Upgrading of exhibits and rides
Lead the upgrading efforts by identifying opportunities to enhance safety, performance, and overall visitor satisfaction of existing attractions. Involved in conducting comprehensive assessments to pinpoint areas for improvement, collaborating with multidisciplinary teams to develop upgrade plans, and overseeing the implementation process. To ensure that upgrades not only meet regulatory standards but also elevate the quality and appeal of exhibits and rides. By enhancing reliability, incorporating advanced technologies, and optimizing operational efficiency, you aim to enhance visitor experiences, increase repeat visits, and maintain a competitive edge in the industry

Enhancement of exhibits and rides
Lead the enhancement initiatives involves spearheading efforts to elevate the visitor experience through innovative features and immersive elements in exhibits and rides. Your role entails conceptualizing and developing enhancements that captivate audiences and deepen their engagement. Collaborating closely with creative teams, you formulate strategies to seamlessly integrate new experiences into the existing infrastructure. The ultimate objective is to foster memorable and transformative experiences for visitors, driving increased foot traffic, extended dwell times, and positive word-of-mouth recommendations, contributing to the long-term success and sustainability of the attractions.

8) Internal / External Support

Internal Support
Leading the charge in supplying expertise, we ensure seamless operations and optimal functionality across departmental level, including mechanical, electrical, lighting, and AV/IT. Whether spearheading project assistance, addressing departmental needs, or resolving technical issues, our commitment remains steadfast in delivering efficient and effective solutions. Within departments, our role is pivotal in fostering collaboration and synergy, ensuring that each team functions cohesively to achieve shared objectives.

External Support
Driving expertise provision ensures seamless operations and optimal functionality, particularly in technical, electrical, AV/IT, and exhibition setup. Tailoring AV/IT solutions or orchestrating flawless exhibition arrangements, remain committed to providing efficient and effective external support. Collaborating closely to ensure seamless execution and successful outcomes.

Qualification, Experience & Competencies

Bachelor’s Degree in Electrical /Electronic Engineering, Computer Engineering/IT, Mechanical Engineering, or Mechatronics from a recognized institution, or a certificate/diploma in the same field with at least 15 years of working experience in operations and maintenance programs in world-class science and technology centers or a similar industry.

Note: This position is for contract employment.