1. HR Operations & Administration
· Oversee end-to-end HR operations including onboarding, confirmation, payroll coordination, leave administration, benefits, and employee exits.
· Ensure accurate and timely submission of payroll inputs to external payroll vendors.
· Maintain accurate employee records, HRIS data integrity, and strict confidentiality.
· Oversee employee insurance and benefits administration (medical, PA, motor, etc.), including renewals and claims coordination.

2. Performance Management & Employee Lifecycle
· Drive performance appraisal cycles, ensuring timelines, quality reviews, and proper calibration with management.
· Guide managers on PIP execution, performance documentation, and corrective actions in line with best IR practices.
· Support manpower planning, workforce cost control, and employee movement management.

3. Industrial Relations & Labour Law Compliance
· Lead and manage all Industrial Relations (IR) matters including disciplinary actions, domestic inquiries, PIP, misconduct cases, terminations, union-related issues, and labour disputes.
· Represent the company at the Industrial Relations Department (JPP), Labour Office (JTK), and Industrial Court where required.
· Ensure full compliance with the Employment Act 1955, Industrial Relations Act 1967, and other relevant Malaysian labour laws.
· Advise management on IR risks, fair process, documentation standards, and defensible decision-making.

4. Strategic Hiring & Workforce Planning
· Lead end-to-end recruitment.
· Partner closely with Site GM and HODs on strategic manpower planning, including headcount forecasting, succession risks, and critical role identification.
· Challenge and validate hiring justifications to ensure alignment with business needs, productivity, and cost control.
· Monitor workforce cost, attrition trends, and hiring effectiveness; provide insights and recommendations to management.
· Develop practical hiring strategies for blue-collar and operational roles in a tight labour market, including agency management and local sourcing channels.
· Ensure hiring practices comply with labour regulations and internal governance standards.

5. Administration
· Oversee site administrative functions including office administration, vendor management, and general office operations.
· Ensure smooth day-to-day administrative and company’s event support for site operations.
· Work closely with Admin staff to ensure service standards, cost control, and operational efficiency.

6. Business Partnering
· Act as a trusted HR & Admin advisor to the Site GM, department heads, and Regional HR.
· Provide pragmatic, business-oriented HR advice while balancing legal and IR risk exposure.
· Escalate critical HR, IR, or compliance risks promptly to regional leadership.

7. Policies, Governance & Audits
· Implement and enforce company HR policies, SOPs, and Code of Conduct at site level.
· Ensure site readiness for audits (ISO, internal audits, labour inspections).
· Review and improve HR and admin practices to align with regional and global standards.