Customer Service Representative

DUTIES & RESPONSIBILITIES:
-Develop new market, retain and increase sales order from existing customer.
-Coordinate with Engineering Department for FA submission. Assist Quality Department in handling customer complaints.
-Coordinate order intake and delivery.
-Prepare annual sales forecast for individual customer account.
-Ensure safe working area and work procedures in line with Company's Health, Safety & Environmental policies.
-Perform other job function as deem necessary by management.

COMPETENCIES:
-Degree in Marketing, Business Administration or related field.
-2-5 years’ Experience in Any Manufacturing fields or similar fields prefer in Semiconductor process.
-Knowledge of the rules and regulations governing Charities, IPCs (Institutions of Public Character), best practices for CSR will be an advantage.
-Able to be well versed on costing format and provide quotation to customers.
-Able to conduct review meeting during RFQ stage.
-Hands on in customer PO/ Shipment processing in ERP system.
-Good internal interaction across departments.
-Able to read and understand customer's drawing