Conduct thorough KYC checks and monitor customer activities to identify potential fraud.

· Implement and maintain effective fraud detection and prevention strategies.

· Analyze transaction patterns and investigate suspicious activities.

· Collaborate with cross-functional teams to ensure compliance with internal and external policies.

· Stay updated on industry trends, regulatory changes, and security measures.

· Prepare detailed reports on fraud cases and KYC compliance.

· Provide support and training to team members on fraud prevention strategies.

· Respond to customer inquiries via phone, email, and chat in a timely and professional manner

· Resolve customer issues efficiently and effectively while maintaining a high standard of service.

· Identify and escalate complex issues to the appropriate department for resolution.

· Maintain detailed records of customer interactions and transactions.

· Collaborate with team members to improve customer service processes.

· Stay updated with product knowledge to provide accurate information to customers.

· Contribute to team meetings and training sessions to enhance service delivery.