Location: KL Sentral

Working arrangement: 9am - 6pm, Mon-Fri (PH work with compensation given)

Job Description:

• Possess deep technical expertise in at least one technical specialty and can solve complex technical problems through sound, creative troubleshooting. You will also need to be able to examine possible workarounds and escalations as required.

• Experience in the enterprise customer arena

• Face-to-face customer engagement skills

• Excellent written, oral and presentation skills

• Troubleshooting knowledge & skills

• Good understanding of ITIL/Service Management

• Passion for new innovative technology and drive customer transformation

• Demonstrate effective balance between business and technical acumen

• Ability to effectively recognize and adapt to change

• Ability to deliver presentations and discuss complimentary products at a solutions level

• Ability to handle customer critical issues and work in difficult situations

Mandatory Skillset:

Understanding of Azure Cloud as well as Windows Server OS (Server 2008/R2, Server 2012/R2, Server 2016, Server 2019)

Understanding of Endpoints and Clients OS (Win 7, Win 8, Win 10)

Active directory knowledge (Entra ID)

Understanding of basic troubleshooting and diagnostic tools like eventviewer, Taskmanager and command line tools

Working Knowledge on DNS , DHCP and basic TCP/IP communication

Basic knowledge of MDM, MAM. Azure AD Understanding Windows Server/Clients. Android, IOS.

In-depth knowledge of identity and access management mechanisms in 365 environments.

Expertise in managing Multi-Factor Authentication (MFA) and Single Sign-On (SSO) solutions, and familiarity with the integration of client-related services.

Azure AD: Proficient in Azure Active Directory, including User Provisioning, Group Management, and Role-Based Access Control (RBAC)

Familiar with OAuth, SAML and OpenID Connect, which are common security protocols used in client-Platform.