Requirements

Minimum SPM/STPM with prior working experience.
Diploma holder or higher education qualification is preferred.
Display excellent communication, problem solving and people skills.
Excellent command of spoken and written English and Mandarin.
Cantonese is an added advantage.
Possess initiative, ability to work independently and within a team.
Possess initiative, able to work independently and in a team.
Good multitasking ability.
Basic computer knowledge: MS Office, MS Outlook and Internet Explorer.
Fast typing skills (minimum 35 words per minute).
Good problem-solving skills.
Customer service oriented.
Work days : 5 day week; off days are based on the roster.
Work Hours : Based on the roster; 9 hours per shift inclusive of 1.5hr break


Responsibilities

The Responsibilities of the Role:

CSR must be proficient in written and spoken in English, Mandarin and/or Cantonese.
CR will render the following service for Enquiry calls:
Member particular update e.g. address, phone.
Phone-in redemption.
Lost/stolen and faulty card request.
Unsubscribe promotional email/SMS.
Change/cancel/recovery of partner point transfer.
Enquiries relate to Member account, program and promotion.
Enquiries regarding ExxonMobil loyalty services.
Loyalty Program related enquiries and support.
Handle member queries on redemption status, non-received or lost voucher.
Benefits

The Package

RM3000 + language allowance (specific project only)
Performance related allowance
15 days Annual leave
14 days Medical leave
Medical and hospitalization insurance coverage.