A Givenchy Beauty Advisor is a professional who provides guidance and advice to clients on makeup, skincare, and fragrance. They also recommend products based on clients’ skin type, preferred style, and budget. Beauty Advisors must stay up-to-date on the latest beauty trends and techniques and collaborate with other team members to ensure client satisfaction.



MAIN RESPONSIBILITIES

Promote the use of Givenchy products and brand story.

Demonstrate the use of Givenchy products.

Achieve sales and other targets set by the Retail / Boutique / Counter Manager.

Provide excellent, professional, and personalized service to customers to increase brand loyalty.

Always maintain the highest standard of Brand image.



Sales and Customer Service

Demonstrate and promote the sale of the Givenchy Beauty products.

Achieve sales and other targets set by Retail / Counter / Boutique Manager.

Report sales figures to Retail / Counter / Studio Manager and Corporate Office.

Provide accurate skin profiling consultation and assessment to customers.

Educate customers on product information and application.

Establish and maintain excellent customer relations by providing prompt, professional, polite, and personalized services at all times.

Register, maintain and update customers in Point-of-Sale system.

Book appointments and perform skincare and make-up consultations.

Follow up on customers after product-purchase to ensure product satisfaction and build regular customer base.

Handle customer enquiries, complaints and product returns professionally and amicably.

Keep abreast about product / company / store information.

Actively participate in company corporate events, new product launches, photography make-up assignments, etc.

Maintenance and up-keeping of work environment

Actively participate in cleaning displayer units, tools, and testers throughout the day, and more thoroughly at night to prepare for next day’s business.

Maintain a clean and organized work area.

Maintain tester units in proper schematic order.

Clean or replace any broken or damaged products.

Maintain proper placement and condition of merchandise on counter, in stock room and maintained areas.

Inform management of any store maintenance issues.

Inform management of any Health and Safety issues which might lead to accidents.

Ensure availability of testers, printed materials, and counter supplies at all times.

Merchandise and display counters according to the marketing focus of the month and as directed by superior.

Always maintain the highest hygiene standard.

Personal Grooming

Uphold the highest standard of Givenchy image and always adhere to the Givenchy’s grooming and uniform guidelines.

Ensure that only the Givenchy’s products are used during working hours.

Inventory Management

Assist in stocking of all counter supplies and inventory daily as required.

Assist in merchandising and re-stocking all products on the floor in showcases and cabinets.

Arrange for product transfer from other stores if customer wants product currently unavailable at your counter / store.

Communicate low-stock and out-of-stock situations to Retail / Boutique / Counter Manager.

Assist in the proper rotation of stocks.

Maintain accurate stock records, conducts stock checks and report discrepancies to Retail / Boutique / Counter Manager.

Training

Pass all skill tests set by the Brand / Company.

Actively participate in all training sessions, meetings and corporate events.

Apply knowledge acquired from the training sessions to the boutique / counter.

Others

Adhere to established security procedures regarding the handling of cash and assets.

Establish good working relationships with team members to maintain an amicable and harmonious working environment.

Undertake all administrative duties assigned by Supervisor or Manager.

Any other tasks assigned by the Supervisor or Manager from time to time.



JOB REQUIREMENTS

Excellent communication and interpersonal skills.

Minimum of a 2-year working experience as a beauty advisor with evidence of consistent sales results.

Proficient in English is a must.

Excellent knowledge of makeup, skincare, and fragrance products.

Ability to work in a team environment, with minimum supervision.

Able to commit to retail working hours – shift schedule, weekends, and public holidays.



REPORTS TO : Retail Manager / Boutique Manager