ROLE DESCRIPTION

This role is critical to drive the Firm’s strategic imperative of Operational Excellence in establishing a Shared Services Operation in Malaysia. The Fragomen Global Business Services Malaysia team has a pivotal role to drive operational efficiency, consistency, standardisation and enhance service excellence across APAC region.

In this role, you will manage operational excellence framework to ensure the efficient delivery of the Firm’s goals and Client service. You are a dynamic individual who can manage all stages of achieving operational excellence.

You will quickly learn the end-to end operational flow quickly and develop an in-depth understanding of all available platforms within the Firm and seek opportunities to further enhance the operating efficiency. You will be the Firm’s brand and delivering optimal outcomes and support best in class delivery across Fragomen Global Business Services Malaysia.

OVERVIEW OF DEPARTMENT / FUNCTION

Fragomen Global Business Services Malaysia provides end-to-end Corporate Immigration services to Clients globally. The role within the team in Malaysia provides a range of exceptional level of business & corporate support services to a wide range of Clients in achieving their operational data analytical requirements.

Responsibilities

Draft correspondences, forms, and documents for case teams according to specific templates and case instructions;

Identify and raise potential issues or data discrepancies in the case management process;

Update data and information in firm case management systems to maintain accurate case records;

File cases and process payments to government agencies;

Ensure clear and timely communications with all stakeholders (internal and external);

Complete tasks according to stated timelines and protocols;

Follow firm standards and policies to mitigate risk and ensure regulatory, operational and client compliance;

Other ad hoc administrative duties as they arise.

Requirements

Prior admin/ immigration related work experiences within a shared services operations setting would be an added advantage;

Good business English language proficiency;

Good proficiency in a second Asian language including but not limited to Mandarin literacy, to read and write documents for jurisdictions where a specific language is the primary language used.

Reliable and conscientious with a good eye for detail;

Good communication skills, organization skills & time management skills;

Adaptable and adept at learning;

Demonstrate flexibility and initiative regarding task for self and team;

Ability to contribute to positive work environment;

Fresh graduates are welcomed to apply.

Finding the right person is very important to us. We hope that finding the right place is important to you.

Interested? Apply now. Don’t forget to include your CV and cover letter.

Fragomen is committed to promoting diversity, inclusion and equal opportunity for all employees and applicants

All offers and/or employment contracts are contingent upon the successful completion of the Firm's pre-employment screening process. This includes verifying the candidate's identity, confirming legal authorization to work in the location for the offered position, and conducting a comprehensive background check incompliance with local regulations.